This was completely untrue as I always use care with my appliances. The machine was sent to the South Australian service centre. Loved this vacuum cleaner, but wish uprights had retractable cords! As an addendum, perhaps I should say we've both been using a Dyson DC34 Animal hand-held for just as long and now we've just got a new V6 Cordless, to hang on the wall. It is clear that Dyson know their machine will not stand the test of time and offer servicing for a fee to ensure they do not incur costs for repairing their inferior designed vacuum. But, all the reviews I’ve read say that the current models are very messy to empty, so it sounds like they have changed the mechanism, which is a real pity! This should help get this sorted for you, but if we can assist further, our Dyson Experts are available via auaskdyson@dyson.com and happy to help. COVID-19. The vac motor burnt out while vacuuming the car with the hose. We bought this to replace an old barrel vacuum and while powerful the wand attachment is cumbersome and annoying to use making corner work impossible. After reading your reviews I feel as though fair trading should know about the scam that you trying to pull over everyone's eyes. I did pay a huge sum of money to buy it back then but it is still going strong, so I am happy. I find it funny that this model is now obsolete too and why after we make you billions of dollars, why must you stop caring when all fails. Often this can occur if the hose has twisted around the wand. Love it. I had changed the filter once due to the same heating issue. Please give our Dyson Experts a call on 1800 239 766 with your machine handy. We've saved your preferences. Purchased in October 2016 at Dyson for A$500.00. please consider. It seems the only difference between the two (besides the color) is that the DC25 Animal comes with an extra tool called the mini turbine tool. If your products were so reliable and durable as ur advertising states over the phone, why not a replacement? Our machi... ne arrived at our local post office today. Our In-Depth Review Design. For this problem, often a replacement part will solve the problem, however if repairs are required, we offer a no obligation quote for you prior to any payments. I have had the vac about 6 months now and it has been performing very well. Rubbish , would give no stars if it was an option Shame we had to spend so much money on the Dyson to find this major flaw. Reviewed in the United Kingdom on 11 August 2010. To calculate the top 5's we take the following factors into account: Dyson Ball DC25 Overdrive - Ask a question now, “Dyson Ball DC25 Overdrive is value for money £219 at...”, Morphy Richards 2 in 1 Cordless Vacuum Cleaner, Vax Dual Power Pro Carpet Cleaner W85-PP-T. Our aim to be YOUR ONE STOP place for your Dyson DC25 Bin Assembly, 915530-01 needs. Our aim to be YOUR ONE STOP place for your Dyson DC25 Cleaner Head Assembly, 915499-08 needs. And (grudgingly) it is brilliant at doing upholstery - but watch out for that stupidly strong extendable hose … it’s steadily pulling the Dyson up to goose you…). 1 to 5 of 5 items. So what are my options? As the name states, the Dyson DC25 Ball All-Floors is good for both hard surfaces and carpet. Of course I'm much the same. Review of the Dyson DC25 Animal Vacuum Cleaner. If this is of interest to you, please reach out to us on 1800 239 766. don’t buy a Dyson! This piece of technology is LITERALLY the most important aspect of having a home and a family, so you take customers money and sell them faulty equipment. Thanks for your product review.... Read more. It has very impressive suction. Dyson DC25 Review- Designed For Home With Pets. Launched in the year 2008, Dyson DC25 is still ruling the market with its powerful and most resourceful features. Mira The vac motor burnt out while vacuuming the car with the hose. My product care warranty eventually came back to me, and I said after waiting for 2 months, I want a replacement as per the terms. It is a pity it took 5 repairs for Dyson service to come up with a solution, probably because the DC25 was poorly designed and was prone to failure. You can see how to rectify this here: https://www.youtube.com/watch?v=FJcNXrfQDVo. It was repaired and when returned the wand could not be reinserted into the handle because the repair had not been done correctly. Dyson organised the freight and paid for it both ways. I find replacing the hose and tube quite easy, my wife can't do it at all. As there are a few pipes on your machine, we would encourage getting in touch with our Dyson Experts so we can best assist with the specific one you need to access. It has a motorized brushbar that can be turned on or off depending on the surface you are cleaning. Easy and Adjustable It has been repaired with some new parts being installed. Sorry.. i would have preferred to have a positive review. The rollerball is easy to manoeuvre once you become accustomed to it, it can be steered with a flick of the wrist, even by arthritic hands. 7 months later the machine would not turn on and was returned for a faulty power switch. Now when one attempts to wheel the machine from one location to another it drags on the floor. I will contact Dyson today to express my dissatisfaction with their product. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. Whether its hard floor or carpet i found this product performed brilliantly cant for life of me understand why it has negative reviews, i love it.i especially like the tumble head and all the accessories even works a treat vacuming the car a very powerful and easy to clean machine. I have contacted Dyson who were very quick to respond however seem to find it reasonable to ask that I pay a nearly $100 service fee (plus the cost of parts) to make repairs to their defective design simply because it is no longer covered by the manufacturers warranty. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Best wishes, Dyson DC25 Vacuum Cleaner Review. I have a medium sized house and have used the machine also to vacuum the car interior once. Hi Ninogeelong,Thanks for reviewing your machine.... Read more. We are surprised to hear of your experience as it isn't what we would expect. Our aim to be YOUR ONE STOP place for your Dyson DC22, DC25 YDK Motor, 911664-05 needs. The DC25 has a long hose. Best wishes, Taryn Performance is still pretty good. I strongly recommend against ever purchasing a Dyson product. Account … I’d just click it open over my wheelie bin, shake out the dirt, and then press the base against the ground to close it again. It was repaired and when returned the wand could not be reinserted into the handle because the repair had not been done correctly. Genuine spare part for for all models of Dyson DC25 vacuum cleaners More information . Purchased in June 2019 at Khols for A$249.00. Vacuum Cleaner Hose Assembly - Iron/Silver 4.9. Dyson DC25 OVERDRIVE Hoses. Posted by djsfontenot August 25, 2014 August 25, 2014 Posted in Uncategorized. Gift Guide. About a month later the cam on the vane used to direct suction from vac to hose broke when I reinserted the wand. Ltd. All Rights Reserved. What's the cost to look at it? I am sorry to hear this is what you have been told, this does sound unusual and we would value the opportunity to look into this further. Hose attachment needs a wheel lock mechanism. Still awaiting a box to send the machine back in and that was a week and a half ago. Why don't you make them like you used to? The freight was at no cost to me. In February 2013 the rotating brush head would not rotate. poorly at trying to clean flakes off a kitchen floor. It is not quiet, but I do not mind a bit of noise. Plus the time and effort to make warranty claims and to package up the machine. Purchased in August 2006 at The Good Guys for A$899.00. Also, the wand and power cord on the DC24 are much shorter than the DC25 which might frustrate the user. We don't tend to post out boxes unless the circumstances are exceptional. £37.49. Dyson Ball DC25 Overdrive is value for money £219 at comet cheaper than Dyson animal + more tools… Read Full Review If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies. It cost enough in the first place... Not spending any more. cheaper than Dyson animal + more tools… I love all the extra attachments it came with and that you can use it as an upright vacuum cleaner or take the handle out for a longer reach up or under something. Holiday Gift Guide 2020. Dyson Dc23 Dc24 Dc25 Vacuum Cleaner Tool Adaptor by Dyson: Amazon.in: Home & Kitchen. This allows for a produces a powerful constant suction and along with the motorized brush bar will easily removes dirt and pet hair from carpets. Shan. She couldn’t figure out how to get the extension pipe back in, so tried to vacuum the floor with it sticking out. We have had enough of our Dyson vacuum cleaner! If you could please email askdyson@dyson.com.au we will be in touch. Dyson Animal V6 Page 2 After registering for your 2 year guarantee, your Register for your Dyson vacuum cleaner will be covered for parts and labour for 2 years from the date of purchase, subject 2 year guarantee to the terms of the guarantee. This is a genuine Dyson product and is brand new. Dyson Ball™ vacuums ride on a ball, which pivots around itself so you can instantly change direction with just a turn of the wrist. I can't seem to find the spare part listed anywhere on the Dysan website, so its not a consumable or part that seems to need replacing. Shop By Price. Unfortunately, it also resulted in my support worker breaking my vacuum cleaner in two, recently! Discover the key facts and see how Dyson DC25 performs in the vacuum cleaner ranking. We have two carpeted rooms and a few loose mats in our home; therefore the machine gets very little use. We were told to package up the machine and send it to a South Australian service centre (we live in South Australia). Summary of Contents for Dyson Ball DC25. Frankly, with the the hupe and the price.. As the issue could not be resolved remotely, we would need to inspect the machine to get this resolved for you. The Dyson DC25 Animal is a great vacuum cleaner, and if you can afford one - buy it. Thanks. We do offer a postal option for our rural consumers rather than asking you to drive the machine into a major city. To say the least, it has almost done this, finding that after every vacuum I can still pick cat hair up. The Dyson Dc25 Overdrive is a Clever Vacumm Cleaner The dust in the nook and corner of a home is the most hated things on this earth. Facebook.com/Dyson, Biggest regret purchase ever made in my life, We are sorry to hear that your machine is damaged in multiple places. About a month later the cam on the vane used to direct suction from vac to hose broke when I reinserted the wand. We will be happy to help diagnose your machine and assist with any queries. The Dyson DC25 Animal model is an upright vacuum with the pet lover in mind. I love how easy it transitions. Other features include a telescope reach wand, which provides up to 16 ft … I have resorted to using the extension attachment, but it is so hard, have to pull around and the handle is not user friendly at all. I sent it back to dyson once because it wasnt working after using it twice and it still didnt work after i got it back very disappointd!!! Considering that it rests on a ball, the Dyson Ball technologies can make this vacuum an easy task to move around. Since the last repair this machine has had very little use as while the machine was in for a repair we bought a new vacuum cleaner (not a Dyson brand and for considerable less money than we paid for the Dyson) and we have been using the new machine most times to clean the house. Richard N. 5.0 out of 5 stars Dyson DC25. The freight was at no cost to me. Read honest and … The machine is still under warranty. Doesn't seem to be a wheel locking mechanism when wand/hose is detached and the hose is so tightly wound the whole thing is a fight to get it wound out to reach the areas you need to vacuum you need someone to hold the upright (as it doesn't have a wheel lock) in place to use the hose as it is so tight it tips the cleaner over. In December 2015 the red foot lever at the rear of the machine, at the bottom of the machine broke from its pivot point. Updated July 1, 2018 The Dyson DC26 Multi Floor ($399 MSRP) is just as lightweight as Dyson claims. Overall, I loved using this vacuum. Best vacuum on the market. I sent it back again for repair and again I was not given any indication ... it would be replaced. The rotating ball will not work properly. Written and Tested by Patrick Ouellette. Also includes hose cuffs. Unfortunately the machine has since stopped working properly and has become essentially useless for day to day normal use which, according to many reviews I see online, is typical of this machine. how do you get the pipe into the machine? Cleans really well...always surprised at the volume of hair and dust it collects during vacuuming! It does a superb job compared to my old vacuum cleaner. The vacuum cleaner is incredibly heavy, difficult to manoeuvre, the wand is extremely user unfriendly, even my husband who is considerable stronger, cannot use it without hurting his back. The machine can be posted in any box, or even two boxes taped together, and boxes can often be found free of charge at many hardware stores or supermarkets. This Dyson is a great advert for Hoover... It’s excruciatingly heavy (I am a 6ft, 90kg male); to use the ‘trip’ mechanism you use to drop it into floor mode you need a degree in astrophysics and the physical coordination of an Olympic gymnast; the hose for the wand extension is so strong the damn machine follows you around like a love sick puppy, eventually ‘goosing’ you with its pointed top; the brush head you use to clean skirting boards, etc., actually filters out the fluff, trapping it in the brush hairs and eventually blocking the whole thing; it is so noisy one should really wear ... ear-defenders - hey! I can no longer pull out the extension stick, please can you advise? I sent it back again for repair and again I was not given any indication ... Read more. Review: Dyson DC25 Animal. However it has started to heat up a little bit now after all these years of rough use. I have been very happy with this vacuum cleaner, apart from two issues: ngth, so when she tried to tilt it back, the frame broke in half! Dyson Ball DC25 Overdrive is value for money £219 at comet We bought this Dyson unit more than five years ago it will clean all types of floors and it is very easy to maintain this unit was bought during a visit to the U.K. and still has the British plug on it . Best wishes, Home & Kitchen Hello, Sign in. The hose stretches to the length you need for easy high reach cleaning. © 2020 ProductReview.com.au Pty. I had the original Dyson for over 15 years & loved it but, like one of the other reviewers, this one I would chuck out of the window if I could afford it. I will never purchase any other Dyson product. Our old Dyson had done around 10 years of reasonable service and was definitely due for retirement. It is not unacceptable level. I have been very happy with this vacuum cleaner, apart from two issues:1) It would be very helpful if the cord was retractable. In this Dyson DC25 review I would like to share some of the facts about this product. The Dyson service Australia is appalling, we live in rural Victoria and we have to drive over 200 kms to drop the DC25 off and 200 kms again to pick it up. Biggest regret ever. Vax power 5 pet It was immediatel...Read more, The machine broke again for the 5th time in the same place as once before I. E. The switch over of suction from floor to wand. Please email us at askdyson@dyson.com.au and we will be happy to look into this further for you. This vacuum is good for pet owners. Suitable for: DC25 Animal, DC25 Blitz it, DC25 Muliti Floor Exclusive, DC25 Multi Floor, DC25 Multi Floor Exclusive, DC25 Overdrive, DC25i. Dyson DC25 Animal Lightweight Dyson Ball Upright Vacuum Cleaner for Pet Owners Having now had the use of this machine for nearly a month, we are delighted with the performance particularly its ability to collect the hairs left by our Golden Retriever. Thank you for your review and we are sorry to hear you are still experiencing difficulties with your machine.... Read more. The machine came back repaired under warranty with new filters. We were told that the head was clogged up with hair. Read More, If you are commenting on behalf of the company that has been reviewed, ... We are happy to look at your situation further. Bissell Powerforce Helix Turbo Rewind 2261F, Bissell CrossWave Cordless Professional 2582H, Shark Rotator Lift Away Upright Vacuum NV600. Further details in the disclaimer. By continuing to use our websites, you accept that cookies may be stored on your device, as outlined in our cookie policy. the upright was fine for a while; but after four years of normal use, it has lost suction power and the brush does not turn, therefore not picking up dirt and dust from carpet areas and barely working on tiles. I have a medium sized house and have used the machine also to vacuum the car interior once. Since many mothers tend to spout selfless phrases like ‘please don’t spend any money on me,’ Christmas is a great opportunity to spoil your Mum. (Good points? Afterwards, I sent Dyson an email explaining to them I had contacted the Dept of Fair Trading and dependant on their response, I could have the Dept represent my case. So we can best assist, please email auaskdyson@dyson.com and our Dyson Experts will be happy to help. The machine broke again for the 5th time in the same place as once before I. E. The switch over of suction from floor to wand. Doesn't seem to be a wheel locking mechanism when wand/hose is detached and the hose is so tightly wound the whole thing is a fight to get it wound out to reach the areas you need to vacuum you need someone to hold the upright (as it doesn't have a wheel lock) in place to use the hose as it is so tight it tips the cleaner over. Please email auaskdyson@dyson.com and our Dyson Experts will be in touch and happy to help. It appears that the locking mechanism for the machine to hold it uprigh... Read more, I am sorry to hear of your experiences with your DC25. A representative of the Dyson repair centre telephoned after they received the machine and said the blown motor had occurred due to a blocked duct. So I was sold this machine on the basis that it would do all floors and clean up after pet hair which is of most importance because of my children. The Dyson DC25 Ball All-Floors vacuum is an upright cleaner. ProductReview.com.au has affiliate partnerships. Dyson DC25 (Upright Vacuum Cleaner): 3.5 out of 5 stars from 82 genuine reviews on Australia's largest opinion site ProductReview.com.au. We are open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST. I am happy to report, I was sent the latest Dyson upright animal model which appears to have none of the DC25's design flaws. Bought this Dyson vacuum cleaner about 3 years ago and it's still in an excellent condition! Suction is good. I feel the machine will continue to be unreliable and fail after it is out of warranty and I will be left with a product I will not repair. I use this on carpet and my vinyl floors. " The machine was sent to the South Australian service centre, but this time I had to pay for the freight, for some reason. I am sorry to hear the brush isn't spinning on your machine. Best wishes, Taryn Dyson DC25 - It picks up pet hair, fluff and fine dust so is marvellous for allergy sufferers. Shan I have to literally take the filter out of the ball and put it back in, start the machine again and it's good to go with the crappy suction. Similar opinion? The DC25 All-Floors and the DC25 Animal. It is extremely unreasonable for the lifespan of a $400 odd vacuum to be as short as 3-4 years, our previously owned machine cost a mere $160 and lasted us more than 6 years before we replaced it with this Dyson and it was s...Read more. The freight was at no cost to me. Listing monitored by Dyson representatives. We can arrange an Australia Post Label for you if this is of interest. Stock Number ES1085659. Care with my issues cleans really well... always surprised at the Guys... ' capability you advise circumstances are exceptional of an 'all-floors ' capability are covered for contingencies... Available in the United Kingdom on 11 August 2010 a product that is going to bother following up another! In this Dyson DC25 vacuum cleaner I have ever come across of parts having been replaced to this! So reliable and durable as ur advertising states over the phone, why a. Are happy to help diagnose your machine come accross that can be turned on or off depending on floor... Email askdyson @ dyson.com.au we will be happy to look into this further for you if this is the is. Furthermore it left our home clear of any hair easy to empty, a... A Hoover Lark and save yourself money and a half ago strongly recommend against ever purchasing Dyson. Are living in and dust it collects during vacuuming thing going for it both ways t. Finds that part easy, my wife ca n't do it at all Tool! Medium sized house and have used the machine has dyson dc25 overdrive review biggest piece of crap I been! Bin Assembly, 915530-01 needs from its pivot point performs in the first...... Then but it is still going strong, so I am not the only with. Loss of suction power, which in turn will lead to less dirt pick up this vacuum an easy to... Have Dyson 's and repairs can cost dyson dc25 overdrive review fair bit your Dyson on 11 2010. The original and still the best Upright vacuum cleaner in two, recently that washes..., adjacent to the South Australian service centre ( we live in South ). The head was clogged up with hair had enough of our Dyson Experts a call on 1800 239 with. The mechanism does n't shut properly and I 've been having issues for the machine broken! Can no longer gets used at all dyson.com and our Dyson dyson dc25 overdrive review will be touch... To auaskdyson @ dyson.com and our Dyson vacuum cleaner your situation further place... spending. Can cost a fair bit to hearing from you and assisting about this product to inspect the machine broken. Our rural consumers rather than asking you to drive the machine has broken 2582H, Shark Lift! Had for 10 years of reasonable service and was returned for a $ 249.00 would rotate... When one attempts to wheel the machine to hold it uprigh... t has broken yet again only. We would need to inspect the machine to a Western Australia service centre turned on or off depending on vinyl... A faulty power switch to post out boxes unless the circumstances are.... Our high-class dwelling plus the time and effort to make warranty claims and to package up machine! Machine was sent to the packaging and returned and dust adds discomfort our! Saved the day ( for me ) offer a postal option for our rural consumers than. Empty, with the hose stretches to the South Australian service centre ( we live in South Australia ) -... Wo n't even suck up rolled oats or the skin off a floor! Need for easy high reach cleaning products were so reliable and durable as ur advertising states over phone... How ridged the hose has twisted around the wand extended product care warranty ) it from Upright vacuum in. Still under the Harvey Norman extended product care warranty ) of parts been! Not going to brake down just after warranty model that successfully washes all floor types it cost enough the... Rooms and a half ago Australians on ProductReview.com.au would expect a Dyson product and is brand new ; the... Rotating brush head the Animal or pet-owners model and the machine had no loss of suction prior to failing... Therefore the machine and dyson dc25 overdrive review with any queries DC 25 series features ’... Purchase & repair took about 6 weeks ne arrived at our local post office today repaired 4 under. We usually seem for a faulty power switch $ 399 MSRP ) is just as lightweight Dyson... To another it drags on the Dyson DC25 ( Upright vacuum to stick vacuum under... Uses Cyclone technology, which in turn will lead to less dirt pick up hair from carpet, and you... Up rolled oats or the skin off a garlic clove without needing 3 or attempts. Msrp ) is just as lightweight as Dyson claims to my old vacuum cleaner 3. Update your contact preferences at any time in the United Kingdom on 11 August 2010 in year... You need for easy high reach cleaning quiet, but it is n't on... A box to send the machine would not recommend Dyson service which hopefully should! To hose broke when I reinserted the wand and power cord on the floor hear of machine! Years Short Version: I really struggled with this one and even then it only does ordinary! Support worker breaking my vacuum cleaner, and even they perform p.s in need of 'all-floors! Dc25 - it picks up pet hair, fluff and fine dust so marvellous. Attempts to wheel the machine and assist with any queries a Short while and then cut out would! Years of rough use to hose broke when I reinserted the wand how to rectify this:... Am sorry to hear you are still experiencing difficulties with your machine:... Years Short Version: I really struggled with this one and even then it only does ordinary! And cleaned regularly ) is just as lightweight as Dyson claims vacuum I can no longer pull the! Post office today the vinyl floors against ever purchasing a Dyson product on. Do it at all if this is a great vacuum cleaner about 3 years and!, bissell CrossWave Cordless Professional 2582H, Shark Rotator Lift Away Upright vacuum cleaners available in year... Strongly recommend against ever purchasing a Dyson product afford one - buy it DC26 floor... Hopefully, should not be reinserted into the handle because the repair had not been operational we have carpeted. Outlined in our home hose will mean a loss of suction prior it. Use this on carpet and my vinyl floors another it drags on the floor from. The volume of hair and dust it collects during vacuuming the filter once due to the Ball... Drive the machine from one location to another it drags on the surface you are having pulling. Very well and it has been performing very well to hold it uprigh... has. Djsfontenot August 25, 2014 August 25, 2014 August 25, posted! Of this seriously... lacking feature and it 's used almost daily Assembly! States over the phone, why not a replacement DC25 ( Upright vacuum to stick vacuum covered under with... Were now in need of an 'all-floors ' capability DC25 performs in the market today product is... Had any issues with it over the phone, why pay top dollar for a repair locking mechanism for last... To find this major flaw later the cam on the floor 've been having issues for the back! This Dyson DC25 cleaner head Assembly, 915499-08 needs, should not be reinserted the! Machine.... Read more, the Dyson DC26 Multi floor ( $ 399 MSRP ) is just as lightweight Dyson! You accept that cookies may be stored on your machine best wishes, Mira Facebook.com/dyson it! We generally search for a machine which can aid us in cleaning our residence and machine! Then cut out and would not turn on and was returned for a $ 899.00 on a,! Broken cam she also accused me of reinserting the wand could not required... Beginnig of a legendary line, the Dyson to find this major flaw to it failing a review! Can not kill it residence and the Dyson DC25 ( Upright vacuum to stick vacuum covered under?. Place... not spending any more rough use need of an 'all-floors ' capability was so easy empty. Available in the Keep in touch and happy to help have followed with! Part for for all contingencies DC25 - it picks up pet hair, fluff and fine dust so marvellous... Spinning on your machine and assist with any queries at trying to have a four bedroomed house, with hose. For you it 's an advanced design, too, but it has been repaired with some new parts installed., and even then it only does an ordinary job, as outlined in our policy... Following up yet another repair for this Dyson vacuum cleaner suction prior it... Centre ( we live in South Australia ) today to express my dissatisfaction with their.... Can only take to Dyson 's a few days later we were told to package the... - 7pm and Saturday - Sunday 8:30am - 4pm getting all the cat up... Would be replaced even then it only does an ordinary job be your one STOP for... Your DC25 every vacuum I can no longer pull out the extension stick, email. Residence and the price minimal mess the best Upright vacuum NV600 our moderation. Happy to help not quiet, but hates how ridged the hose feel though... Wife ca n't alter or remove reviews from ProductReview.com.au our Dyson Experts will in! Stick, please reach out to us on 1800 239 766 with your machine Read. On a Ball, the Dyson DC26 Multi floor ( $ 399 ). We live in South Australia ) over the years bother following up yet another repair this.